Updates
The BSI Standard on Design Management Sytems for Inclusive Design was published at the end of February 2005. Further details are available in the BSI news release.
Further reading
Bias, G.R. and Mayhew, D.J. (1994) Cost-justifying Usability . New York: Academic Press
British Standards Institution. (2005) Design Management Systems: guide to managing inclusive design , BS7000-6. London: BSI (For progress on this Standard, search for BSI Project 2002/02907 on webserv.bsi-global.com/projectline/
Connell, B.R., Jones, M., Mace, R., et al. (1997) The Principles of Universal Design (www.design.ncsu.edu/cud/univ_design/principles/udprinciples.htm)
Coughlin, J. (2002) MIT's AgeLab Helps Industry Redefine the Business of Old Age (web.mit.edu/agelab/news_events/pdfs/mitreport_oct2002.pdf)
Chisholm, W., Vanderheiden, G. and Jacobs, I. (1999) Web Content Accessibility Guidelines 1.0 (www.w3.org/TR/1999/WAI-WEBCONTENT-19990505/)
Disability Rights Commission. (2004) Strategic Plan 2004–2007 (www.drc-gb.org/whatwedo/oppdetails.asp?id=36)
eAccessibility (www.eaccessibility.org/national_contact_centres.html)
Ford, R. (2000) ‘Auto designs for the ages’, Boston Globe newspaper, USA, May 3, A01 (architecture.mit.edu/house_n/web/resources/articles/transgenerational/cars.htm)
Gilmore, J.H. and Pine, B.J. (eds). (2000) Markets of One: creating customer-unique value through mass customization . Cambridge MA: Harvard Business School Press
International Standards Organization (2002) Guidelines for standards developers to address the needs of older persons and persons with disabilities , ISO/IEC GUIDE 71 (2001-2) Ed. 1.0 (domino.iec.ch/webstore/webstore.nsf/artnum/028381?opendocument)
Keates, S. and Clarkson, J.P. (2003) Countering Design Exclusion: an introduction to inclusive design . London: Springer-Verlag
Kone (www.kone.com)
Landauer, T.K. (1996) The Trouble with Computers: usefulness, usability and productivity . Cambridge MA: MIT Press
SENIORWATCH. (2002) Final Report (www.empirica.biz/swa/)
Underwood, M.J. and Metz, D.H. (2003) Seven Business Drivers of Inclusive Design . Proceedings of INCLUDE 2003 ‘Inclusive Design for Society and Business’, Helen Hamlyn Research Centre, Royal College of Art, CD-ROM ISBN 1 874175 94 2 11, obtainable from Helen Hamlyn Research Centre